Privacy Policy

01 Introduction

ph163 Casino is committed to protecting the privacy and personal data of every player who uses our Platform. We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

ph163 acts as the Personal Information Controller in respect of the personal data you provide to us. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable Philippine law.

We encourage you to read this Privacy Policy carefully and in full. If you have any questions about how ph163 handles your personal data, please contact our Data Protection Officer using the details provided in Section 13 of this Policy.

02 Personal Data We Collect

ph163 collects the following categories of personal data from players and Platform users:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Residential address (including barangay, city/municipality, province)
• Email address and mobile phone number
• Government-issued ID details (e.g., Philippine passport number, driver's license number, PhilSys ID number, SSS/GSIS number)
• Selfie or photograph submitted for identity verification purposes

2.2 Financial Data

• GCash or Maya account details (mobile number associated with the e-wallet)
• Bank account details for bank transfer transactions (account name, account number, bank name)
• Debit card details (card number, expiry date — stored in tokenised form only)
• Transaction history including deposits, withdrawals, and gaming activity

2.3 Gaming & Account Activity Data

• Game participation history, wager amounts, and outcomes
• Bonus and promotion usage history
• Account login history, session durations, and device information
• Responsible gaming settings and self-exclusion records
• Customer support interaction records

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Referring website or marketing channel through which you discovered ph163
• Pages visited on the Platform, click patterns, and time spent on each page
• Cookie identifiers and similar tracking technology data (see Section 7)

03 How We Collect Your Data

ph163 collects your personal data through the following means:

• Direct registration: When you create a ph163 account, you provide identity, contact, and financial data directly through the registration process.
• KYC verification: When you submit identity documents and photographs to complete Know Your Customer verification, we collect and store those documents securely.
• Transactions: Each deposit and withdrawal you make generates financial transaction data that is recorded in your account history.
• Platform usage: As you navigate and use the ph163 Platform, we automatically collect technical and usage data through server logs, cookies, and similar technologies.
• Customer support: When you contact our support team via live chat or email, we collect and retain records of those communications.
• Third-party payment providers: When you transact via GCash, Maya, or a bank transfer, our payment processing partners may share transaction confirmation data with us.
• Marketing channels: If you arrive at ph163 via an affiliate link or marketing campaign, we may receive referral data from that channel.

04 How We Use Your Personal Data

ph163 uses the personal data we collect for the following purposes:

ph163 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another lawful basis for processing.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012, ph163 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game provision — is necessary for the execution of the Terms & Conditions you agreed to upon registration.
• Legal obligation: Certain processing activities, including KYC verification, AML monitoring, and record-keeping, are required by Philippine law and applicable gaming regulations. We cannot waive these obligations.
• Legitimate interests: ph163 processes certain data (such as fraud detection, security monitoring, and platform analytics) on the basis of our legitimate interests in operating a secure and compliant gaming platform, provided those interests are not overridden by your rights and freedoms.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 Data Sharing & Disclosure

ph163 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, Maya, and banking partners receive the minimum data necessary to process your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC service providers assist us in verifying your identity and age. These providers are bound by strict data processing agreements.
• Game software providers: Our game content partners may receive anonymised session data necessary to deliver and maintain game functionality.
• Regulatory authorities: ph163 may be required to disclose player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities in response to lawful requests or as required by applicable law.
• Fraud prevention services: We may share data with fraud detection and cybersecurity service providers to protect the integrity of the ph163 Platform.
• Professional advisers: Our legal, accounting, and auditing advisers may access data on a need-to-know basis and are bound by professional confidentiality obligations.

07 Cookies & Tracking Technologies

ph163 uses cookies and similar tracking technologies on our Platform to enhance your experience, maintain session security, and analyse Platform usage. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limits you have set.
• Analytics cookies: Help us understand how players use the ph163 Platform — which pages are visited most, where players encounter difficulties, and how we can improve the overall experience. Analytics data is aggregated and anonymised where possible.
• Marketing cookies: Used to track the effectiveness of our marketing campaigns and to deliver relevant promotional content to players who have consented to receive it. These are only placed with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph163 Platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

08 Data Retention

ph163 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and related regulations.
• Gaming activity data: Retained for a minimum of three (3) years following account closure for dispute resolution and regulatory compliance purposes.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.
• Technical and usage data: Typically retained in identifiable form for up to twelve (12) months, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, ph163 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

09 Data Security

ph163 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the ph163 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data encryption at rest: Sensitive personal and financial data stored on ph163 servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised ph163 personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: ph163 supports and encourages the use of two-factor authentication (2FA) for player accounts to prevent unauthorised access.
• Regular security audits: ph163 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in our systems.
• Incident response: ph163 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012.

10 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ph163:

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 13. ph163 will respond to all verified data rights requests within thirty (30) calendar days of receipt. We may request proof of identity before processing your request to protect against unauthorised access to your data.

If you are not satisfied with ph163's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11 Children's Privacy

The ph163 Platform is strictly intended for adults aged 21 years and older in accordance with Philippine gaming regulations. ph163 does not knowingly collect personal data from individuals under the age of 21.

If ph163 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our Terms & Conditions and applicable law.

If you are a parent or guardian and believe that a minor has registered on the ph163 Platform or provided us with personal data, please contact our support team immediately so that we can take prompt corrective action.

12 Changes to This Privacy Policy

ph163 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email and/or by posting a prominent notice on the ph163 Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how ph163 protects your personal data. Your continued use of the ph163 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or ph163's data practices, please contact our Data Protection Officer:

For urgent account security matters or suspected data breaches, please use the 24/7 live chat function on the ph163 Platform for the fastest response. ph163 aims to acknowledge all written privacy enquiries within 48 hours and to resolve them within 30 calendar days.